A list of game bugs in Gems of War that the game team is aware of.
This list is not a totally comprehensive guide of all bugs currently active. We are doing our best to ensure we have listed as many issues as possible and continue to update this thread regularly.
There is no need to submit a ticket for any issues listed below, unless stated otherwise.
Some issues may also have their own, more detailed, known issue article.
Please also check our Community Forum, where bug reports are to be made.
"Fixed in update X.X" - Some issues can only be resolved with a client update. This means that the issue will be resolved in the next listed update version. We are currently in the game update version 9.2
You can check the updated version in the Settings menu of the game near the "X" exit button.
"Fixed" - These bugs/issues should no longer affect you. If they do, please let us know here
The article is organised into issues affecting all platforms by category and platform-specific issues.
If you experience a CLIFFY error, please submit a support ticket including the error code, exactly as it appears in-game, when it appears, and your invite code.
Update 9.2 specific
Hotfix released on June 3rd, at 10 AM AEST (releasing on Switch at a later date)
- Kingdom's blocked from levelling with Crystals despite meeting the Kingdom Population requirements
- Astral Spire bonuses not applying in PvP battles
- UI is cut off on either side of the screen
- Soft locking at the start of Epic Trial battles, giving CLIFFY errors
- Tribute displayed in the Kingdom Info screen is incorrect
- Hoard bonuses displayed incorrectly, too many numbers
- [SONY] Crashing when entering the Shop
- Incorrect Kingdom name displayed when collecting Kingdom XP from outside of the Kingdom itself.
- White box appears around Kingdom Level up screen
Other ongoing issues awaiting a fix to be released
- Hoard Bonus from Kingdom Prestige level is not applying
- If a player has completed the Kingdom Story Quests, but not the Class Quest, the game will play the opening cutscene for a Class Quest when entering a Kingdom, even if the player has not yet unlocked Hero Classes in the Library.
- The game will display the Mythstone bonus at the bottom of the Kingdom menu, even if the player has not yet unlocked Explores in the Library.
- Faction Hoard skill bonuses not applying
- We are still investigating the missing stat bonuses
- Ongoing UNITY errors
- This is being investigated to confirm if it’s individual player issues, or a wider spread issue
- Elite levels appear to have dropped - reports so far appear to be a visual only issue as their actual elite level remains in some cases
- Incorrect Keep and location text in post GW battle screen
- [old and ongoing but recently added] Various achievements in need of updating or don’t trigger
- Such as Mixology
- Email verification directs you to old Zendesk link, not Freshdesk
- Various small placeholder text still remaining
- Some Kingdom task do not trigger until the next time you upgrade one of those troops, open a chest etc.
- Treasure Hunt soft locking after 3-5 games
- Incorrect Guild War Keep and Locations displayed on post battle screens
- Exclamation mark appears on Faction when you have Delves available
General
- If the troop BORK has been upgraded to where it explodes above 64 Gems, it doesn't create Bomb Gems after the board refills
- There are a couple of other troops we are also investigating that have timing issues when it comes to Spell actions
- Heroic Booster's Potion of Heroism is failing to trigger, despite being rewarded to the players account
- World Quests blocking players from unlocking game modes
- Fix expected soon
- While a GAP or Pet Rescue is active, Blue Pet food is displayed as a reward, but a different coloured Pet Food is actually rewarded
- 'Heroic Master' Campaign task is not progressing consistently from Heroic Gem matches
- Some other Campaign tasks are locking after Bronze has been completed. Please submit a ticket, and we will unlock the Task for you.
- Some Tasks that require collecting Glory, only progress from Glory collected from PvP and the Underspire
- Some Achievements are not progressing, unlocking or are currently unachievable.
- Gems are not dropping in to refill the game board
- Game board soft locks and cannot be interacted with
- This appears to happen most in the PvP Game Mode when the Lycanthropy status effect and the weapon Essence of Evil are being used.
- If a spell makes multiple skull matches, and the opponent Troop has a Trait that summons a troop - when damage is taken, if the Troop is summoned in front of the Troop targeted by the skull damage, some of the skull matches won't do damage.
- Weapons get transformed into 'Sword of Heroes'
- Summoned Troop appears on the enemy team and are still under control of the player
- Underspire hallways can go beyond an intended amount, at the edges of the Underspire map
- Pressing 'Play Again' button repeatedly at the end of Vault battles can send you to the World Map
- 'Queen Ash' cannot cast a spell when there is one opponent left
- Troops that deal Splash damage can be interrupted if one opponent troop takes fatal damage
- Some Cosmetics have not unlocked for purchase after the Event has ended
- 'Scarabi' Shiny Level two reduces Spell damage, instead of increasing it
- Weapon 'Fire God's Heart' not accumulating mana from Gem matches
Guild Wars
- Daily War bonus rewards display incorrect totals in reward screen, amount received is correct
- Guild Wars' defence restrictions apply outside of Guild Wars
- This can be resolved by closing and reopening Gems of War
- If a Guild member leaves the Guild willingly after setting a defence at a location, after they leave the Guild will not be able to place another defender on their space.
- Daily War mail notification is displayed, but no mail is received
- An XP bonus is displayed in the Hero bonuses screen after
PvP
- Citadel War Boss opponents do not appear
- Please submit a ticket as soon as this occurs, and we will reimburse your Citadel Sigil
- CLIFFY Error when facing an opponent with Wand of Stars and Stellarix, but they are not transformed
- Gold Mark Region Bonuses sometimes not displaying and/or not being rewarded for battles completed in Regions where a Citadel War took place the day before.
- Click here for more information.
- The missing icon sometimes will appear after a game restart
- Click here for more information.
- Extended loading times, particularly in the PVP game mode
- PvP Global Leaderboard rewards are not received at the weekly reset.
Visual Issues
These are bugs that specifically only affect what is being displayed in-game and not a player's account data.
For example, A reward screen not displaying the rewards, but the rewards are still being received, is a visual issue.
- Ascend All button from Troop upgrade screen is currently missing
- Guild Wars opponents displaying incorrect Guild and members
- Opening Global chat, then returning to a battle, can cause the battle board to shrink
- '+' Notification appears on the Campaign icon, when all rewards have already been collected
- Disappears after opening and closing the Campaign menu
- Disappears after opening and closing the Campaign menu
- Reward icon images appear too big or too small, and some do not fit into the frame
- Square appears in the middle of the game board
- The Victory screen remains when pressing continue
- Restarting the game will fix the issue.
- Daily War ending timer missing text
- Sometimes resolves by going out and back into the Guild screen
- Keep Location changes scale
- The 3 Bottom Left buttons may wander off the menu
- Playing a battle and returning to the world map should resolve it.
- The bottom 3 buttons that can switch, may revert back to the Settings/ News/ Calendar buttons when returning to the World Map.
- Earning Mythic Troops in the Guild Event Shop or from the Soulforge does not send a "(You) just earned a Mythic Troop" notification in the Global chat
- Guild Wars menu UI changes scale when accessing Global Chat
- Class icon missing from Guild roster intermittently
- Battles against a Keep Guardian will display the last player as an Honor option
- When rank 1-3 Guild members change maps, there can be misaligned assets on the new Keep map
- Seasonal total VP and weekly VP appear inconsistently on various menus
- Promotion pop-up for Guild members not appearing
Steam
- Unable to pause or retreat battle during the opponent's turn when using a controller
- After accessing Global chat, the game screen shrinks in when using a controller
Mobile/Tablets
- [Android] Notifications are not being received.
- [Android] Receiving inactivity notifications when playing daily
PlayStation
- New Shop offers for Star Stones are currently unavailable
- Unable to pause or retreat battle during opponent's turn
- After accessing Global chat, the game screen shrinks in
- Crashing when Abraxas or Shadow Wraith are on the player's team, commonly after casting their spells
If you are getting blue SONY CE errors, we have more information here.
XBOX
- New Shop offers for Star Stones are currently unavailable
- Unable to pause or retreat battle during the opponent's turn
- After accessing Global chat, the game screen shrinks in
- Crashing when Abraxas or Shadow Wraith are on the player's team, commonly after casting their spells
- Genie offers crashes
If you are getting black XBOX 0x errors, we have more information here.
Nintendo Switch
- '+' button does not work during combat
- Some shop offers are currently unavailable
- This includes some Monday Weapon offers
- Some Troops do not appear as Upgradable in the Troop menu.
- Also missing their Upgradeable icon.
- Boost displayed for Burrow Warden appears higher than normal. This is due to the boost and attack being stolen and incorrectly totalled together.
- This is a display issue only.
Information
"Fixed in update X.X" - Issues like this can only be fixed with changes to the code. This means that the issue will be resolved in the next client update version. We are currently in the game update version 9.2 You can check the updated version in the Settings menu of the game near the "X" exit button.
"Fixed" - These issues can be fixed with data changes or pushes to the server, happen quickly and do not require an update. These bugs or issues should no longer affect you. If they do, please let us know here