Status
This issue is currently under investigation by the development team.
The Issue
In PVP, you sometimes do not receive your PVP Global Leaderboard placement rewards in the mail.
Currently it is determined that the issue is likely caused by logging in very close (eg. within 5 minutes) of weekly reset.
As a potential workaround for the issue, if you do finish in the top 100, please try and wait at least 10 minutes after reset occurs to help prevent this issue
As for compensation for the missing rewards, this will be addressed after the issue has been resolved.
The Fix
This issue is currently under investigation by the development team.
Please try and wait at least 10 minutes after reset occurs to help prevent this issue occurring.
There is no need to contact support.