Status
This issue is currently under investigation by the development team.
The Issue
There are a couple of issues affecting battles currently, that cause the game board to lock and prevent Gems from falling in.
- Playing with Pharoah Khafru in your team can cause the game animations can speed up and lock you out of combat.
- Having Leprechaun on your team or your PvP opponent's team, when they use their spell can cause the board to not refill.
- Classes like Orbweaver, that have the 'Summon' trait being on an opponents team in PvP battles can trigger game lock
These are just some examples that are affecting players at the moment
When the game is locked, the screen is frozen and you are unable to cast or interact with any gems on the battle board.
The Fix
This issue is currently under investigation by the development team.
There is no need to contact support.