Status
Currently being investigated by the Development Team
The Issue
In PVP, when you enter a Region Menu for the first time in a play session and select Quick Battle or an active Citadel War, 1 Gem is consumed from a Players Gem Wallet.
If you go back to a PvP Region that you have entered once before in the same play session and select Quick Battle or an active Citadel War, 1 Gem shouldn't be duducted from a Players Gem Wallet.
If you close and reopen the game, this bug will happen again.
When or if a players Gems Wallet is at 0 this doesn’t stop a player from being able to enter PvP Regions and participate in Quick Battles.
The Fix
This issue is currently under investigation by the development team.
There is no need to contact support.