Recover or link your Gems of War game from another device to continue playing it. The account must be registered with our servers.
Use the password and email created when an account is verified to continue playing your game on another device and "link" it. If you haven't registered your game with Gems of War, see this article: Save Your Game Progress & Verify Your Gems of War Account
NOTE: You cannot play the same Gems of War account between console and mobile or PC.
Link an account to a new device
If you've lost your account but you didn't link it, and you need to reset your password, go here.
1. Install a new version of the game and then click the Returning Player button, OR, from within the game select Settings > Account > Link to another account
2. Select either Cloud Save or Link
- Cloud save: Will automatically recover any account that has been cloud saved on your platform.
- Link: Use your email address and a password to recover your account
NOTE: If you've forgotten your password click the FORGOT YOUR PASSWORD? button.If you didn't attach an email to your account you will need to contact Support.
3. Select your HERO. The Hero on the left will be the Hero you are trying to recover and continue using.
4. Confirm your selection.
You can only safely play with one Hero at a time. The other Hero will be deleted from your device and the account you are trying to recover will be loaded.
Taken into a new account automatically
If you are automatically taken into a brand new account, you have a couple of options depending on your platform.
Mobile
If you are taken into a new account automatically you can either:
- Play through the new account until you reach the World Map. Once you unlock the World Map you will have access to the Settings > Account options, where you can use your email to recover your intended account
- Because mobile platforms will automatically create a cloud save (unless you have this switched off) if you uninstall Gems of War, clear any cloud saves and reinstall, you should be taken to the main Gems of War screen as shown above.
- If you get taken back into the same new account, the cloud save was not cleared
PC
If you are taken into a new account automatically you can either:
- Play through the new account until you reach the World Map. Once you unlock the World Map you will have access to the Settings > Account options, where you can use your email to recover your intended account
- As Gems of War is loading, press and hold SHIFT while tapping 6 repeatedly. You will get a prompt asking if you want to clear any existing data, select YES. After this, the game will reload and you will be taken to the main Gems of War screen where you can then recover your account.