Locating your Player.log

When contacting Support, they may ask you to submit a recent Player.log.

Player logs are often requested if you play Gems of War on PC and are helpful in checking for any errors in your account data.

 If Support requests a player.log from you, follow the steps below to locate the file:

1. Make sure GOW is completely closed
2. Open your Main C: folder
3. Locate the AppData folder. It's commonly in C: > Users > YOUR PC NAME > AppData
   • This may be hidden. You can unhide it from your folders by right-clicking anywhere in your User folder and unselecting the Hidden check box and pressing 'Apply'
     
4. Go into LocalLow > Pipeworks > GemsofWar
5. Scroll down to the very bottom and you should be able to see your Player log and a Player-prev log
   
   
6. Copy the Player log and attach to your Support ticket