Chat Won't Close
If you're having trouble closing the chat, select the chat icon in the top-middle of the screen to close the chat menu when it won't move from the game:
- Select the chat icon (speech bubble) in the top-middle of the screen
- The chat button must be selected to activate chat, as opposed to selecting the chat menu itself
- Select Settings
- Under Appearance, adjust the green slider bar to the far left so it is in the black
- Select the "X" to close the Settings
Chat is empty
Check your Privacy and Parental settings on your console or device.
Having any privacy settings set to 'Friends Only' will block Global and Guild Chat, and having any Parental settings on can block access to Chat as well.
It is very common for XBOX players to report that they cannot launch or view Global chat, and find that their Parental Settings at some point have been reverted.
Can't open chat
If you have already checked your Parental settings on your device and they are as you intend, your account may have been deactivated.
For more information: My Account Is Deactivated
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