Missing Troops or Resources

Our team frequently receives tickets requesting help searching for rewards that are missing such as:

• Chest Keys 
• Troops
• Gems
• Gold
• Traitstones

Each time the team receives a ticket like this, we'll check your account logs. These are the logs recorded from your game to our servers. They detail actions, purchases, or choices you have made in the game, and show the number of resources deducted or earned.

Causes of missing rewards

After checking these logs, in 95%+ of support tickets received about missing rewards, the players contacting had spent the resources.

It is common for players to have spent large amounts of Gold on upgrading their Kingdoms, used Traitstones to craft other Traitstones till they have none left or spend Gems on Chest opening after they have ran out of keys.

As for Troops, it is also common for a troop to be transformed or summoned in battle and mistakes for a troop that the player then owns. 

Other missing rewards were caused by rare, large server issues that affected a large number of players, in which case, general global compensation will be sent out

How can I get help for missing rewards?

Contact support with "Missing Rewards" selected. Before reaching out, make sure to check if you've spent the resource or item.

Please let us know:

1. Your invite code.
2. Where you earned the Troop/resource?
3. When you earned it (as exact a date as possible)? 
4. When you last used it?

This will help us look into the issue.

TIP: If you see your Chest keys deduct but the animation slows, you might still have your rewards. Go here for more information: Chest Opening Crash