Forgotten Password

If you've forgotten your password in Puzzle Quest 3 you can recover your account in-game using either your Cloud Save or an email address that has been registered with our servers.
 

Reset your password

To see if you've previously registered your account to our servers, check for an email about verifying your email address from Puzzle Quest 3. 

PlayStation accounts cannot be linked to an email.

Even if you linked an account a long time ago, you can reset your password by either:

1. Selecting the Email button at the bottom of the screen before the game loads
2. Then Selecting Forgotten password
3. Next, follow the on-screen instructions and enter your email address
4. When complete, you will receive an email with a new password. 

You can then access the game and change this to a password of your choice. 

What if I never registered my account?

If you have not previously linked or registered your account to Puzzle Quest 3 and can't remember your password, contact Support. 

Please provide as many details on your account as you can remember so we can locate it:

1. What other names could your Hero have? If you have multiple heroes on the account, try to list them all.
2. Are there any other emails that could have been used with your account?
3. What level was each Hero?
4. Were you apart of a Kingdom, and if so, what was the name?
5. What Class were each of your Heroes?
6. Had you made any purchases? If you were on Android, the GPA ID from one of your Puzzle Quest 3 receipts will help us quickly recover your account and will be required to verify ownership.
7. Do you remember when you started playing Puzzle Quest 3?

Don't worry - your account is not lost forever, we just need the information to locate it! All of these questions will help us quickly locate your account.